Last updated: September 2026
Onion Arcades operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Onion Arcades is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
We may collect or process the following categories of personal information, depending on how you interact with the Services:
- Contact details including your name, address, billing address, shipping address, phone number, and email address.
- Financial information including credit card, debit card, and financial account numbers, payment card information, transaction details, and payment confirmation.
- Account information including your username, password, security questions, preferences and settings.
- Transaction information including the items you view, add to your cart, or purchase, return, exchange or cancel and your past transactions.
- Communications with us including the information you include when contacting our customer support.
- Device information including information about your device, browser, network connection, IP address, and other identifiers.
- Usage information including how and when you interact with the Services.
Personal Information Sources
We may collect personal information directly from you, automatically through the Services (including cookies and similar technologies), from our service providers, and from partners or other third parties.
How We Use Your Personal Information
- Provide, tailor, and improve the Services — processing payments, fulfilling orders, managing your account, arranging shipping, handling returns/exchanges, and recommending products.
- Marketing and advertising — sending promotional communications and showing relevant advertisements, where permitted.
- Security and fraud prevention — authenticating your account and detecting or preventing fraudulent or unsafe activity.
- Communicating with you — providing customer support and maintaining our relationship with you.
- Legal reasons — complying with applicable law or valid legal process.
How We Disclose Personal Information
We may disclose your personal information to: Shopify and other vendors who perform services on our behalf (IT management, payment processing, analytics, customer support, fulfillment and shipping); business and marketing partners; parties you direct us to share information with; our affiliates; and in connection with a business transaction such as a merger, or to comply with legal obligations.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit will be transmitted to and shared with Shopify as well as relevant third parties. To learn more about how Shopify uses personal information, you can visit the Shopify Consumer Privacy Policy. You may exercise certain rights over your personal information via the Shopify Privacy Portal.
Third Party Websites and Links
The Services may link to websites or platforms operated by third parties. We are not responsible for the privacy or security practices of such sites, and recommend reviewing their policies before engaging with them.
Children's Data
The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request its deletion.
Security and Retention of Your Information
No security measures are perfect or impenetrable, and we cannot guarantee absolute security. We recommend avoiding unsecure channels when sharing sensitive information with us. We retain personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Rights and Choices
Depending on where you live, you may have rights to access, delete, correct, or request a copy of your personal information, and to manage your marketing communication preferences (via the unsubscribe link in our emails). We will not discriminate against you for exercising these rights, and may need to verify your identity before processing a request.
Complaints
If you have concerns about how we process your personal information, please contact us using the details below. You may also have the right to lodge a complaint with your local data protection authority.
International Transfers
We may transfer, store, and process your personal information outside the country you live in, in accordance with applicable law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last updated" date.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or wish to exercise any of the rights available to you, please email us at contact@onionarcades.com or contact us at Paras Enterprises Sevaram, Kalalan Street, Najibabad, Uttar Pradesh 246763, India.