Last Updated: September 2026
At Onion Arcades, we carefully pack every arcade enclosure, arcade part, and accessory to make sure your order reaches you safely. Please read the following shipping policy before placing your order.
1. Order Processing
- Orders are processed within 2–5 business days after payment is successfully received.
- Custom-built or made-to-order arcade enclosures may require additional processing time. The estimated processing time will be mentioned on the product page.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Once your order has been shipped, you will receive a shipping confirmation and tracking details via email or SMS, where available.
2. Shipping Time
For deliveries within India:
- Standard Shipping: Approximately 3–7 business days after dispatch.
- Remote or difficult-to-service locations may require additional time.
- Delivery estimates are approximate and may vary depending on the courier, destination, weather, holidays, or other unforeseen circumstances.
Total delivery time = Processing time + Shipping time.
3. Shipping Charges
Shipping charges are calculated at checkout based on delivery location, order weight and dimensions, and shipping method selected. Any applicable shipping charges will be clearly displayed before you complete your purchase.
4. Tracking Your Order
Once your order has been dispatched, we will provide a tracking number whenever tracking is available. You can use the tracking information provided by us to check the status of your shipment.
5. Delayed or Lost Shipments
While we work with reliable courier partners, delivery delays can occasionally occur due to circumstances outside our control, including weather conditions, courier delays, public holidays, transportation disruptions, incorrect or incomplete delivery information, and remote-area delivery restrictions.
If your package appears to be significantly delayed or lost, please contact us at contact@onionarcades.com with your order number. We will coordinate with the courier and assist you.
6. Incorrect Shipping Address
Please make sure your shipping address, phone number, and other delivery details are correct before placing your order. If you provide an incorrect address and the shipment has already been dispatched, additional shipping charges may apply for re-delivery.
7. Damaged Packages
Our products are carefully packed before dispatch. If your package arrives visibly damaged, please: take photographs/videos of the package before opening it, record the unboxing process whenever possible, and contact us within 48 hours of delivery with your order number and supporting photos/videos. This helps us investigate the issue with the courier and provide appropriate assistance.
8. International Shipping
At present, international shipping may be available only for selected products and destinations. If international shipping is offered, the customer may be responsible for customs duties, import taxes, clearance fees, or other charges imposed by the destination country. These charges are not included in the product price unless specifically stated.
9. Contact Us
For shipping-related questions, please contact us at contact@onionarcades.com. Please include your order number when contacting us regarding an existing order.